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Shoplyft Terms and Conditions

Version 1.0 (Last updated 18-01-2021)
  1. These Shoplyft Terms and Conditions (“Terms and Conditions”) govern the ordering, sale, and delivery of Goods, and the use of the Website.
  2. The Terms and Conditions encompass these Terms and Conditions as well as the Privacy Policy and Returns Policy listed on their respective pages. The Privacy Policy and Returns Policy serve as an extension of these Terms and Conditions.
  3. These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your”, “user”, “vendor”, “buyer”, “seller”), including without limitation each user who registers as contemplated below (“registered user” and “registered vendor”). By using the Website and by clicking on the “Register” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
  4. The Website enables you to shop online for an extensive range of goods including mobile phones and accessories, computer and office supplies, appliances and electronics, health and beauty products, clothing and shoes, baby and toddler products, books, eBooks, pet supplies, and more (“Goods”).
  5. Shoplyft allows third-party sellers to list and sell their Goods on the Website (each a “Third Party Seller” or “Vendor”). Shoplyft will indicate on relevant product pages and checkout pages when Goods are for sale by a Third Party Seller. Certain terms in these Terms and Conditions only apply to purchases from Third Party Sellers, and others only apply to purchases from Shoplyft and/or Stores operated by Shoplyft. This will be made clear in the relevant clause.
  1. This website can be accessed at shoplyft.co.za, related mobi-sites and software applications (the “Website”) and is owned and operated by SHOPLYFT SOUTH AFRICA (PTY) LTD (“Shoplyft”, “we”, “us” and “our”). These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale, and delivery of Goods, and the use of the Website.
  2. These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
  3. These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –
    1. may limit the risk or liability of Shoplyft or a third party; and/or
    2. may create risk or liability for the user; and/or
    3. may compel the user to indemnify Shoplyft or a third party; and/or
    4. serves as an acknowledgement, by the user, of a fact.
  4. Your attention is drawn to these Shoplyft Terms and Conditions because they are important and should be carefully noted.
  5. If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Shoplyft to explain it to you before you accept the Terms and Conditions or continue using the Website.
  6. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Shoplyft in terms of the CPA.
  7. Shoplyft permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.
  1. Please refer to our Returns Policy for more information about returning products (and related refunds, replacements, or repairs).  The Returns Policy is incorporated by reference (which means that it forms part of these Terms and Conditions).
  1. Only registered users may order Goods on the Website.
  2. To register as a user, you must provide a unique username and password and provide certain information and personal details to Shoplyft. You will need to use your unique username and password to access the Website in order to purchase Goods.
  3. You agree and warrant that your username and password shall:
    1. be used for personal use only; and
    2. not be disclosed by you to any third party.
  4. For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.
  5. You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.
  6. You agree to notify Shoplyft immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
  7. By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
  8. You agree that you will not in any way use any device, software or other instruments to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic devices, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Shoplyft representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
  9. You may not use the Website to distribute material which is defamatory, offensive, contains, or amounts to hate speech or is otherwise unlawful.
  10. You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Shoplyft representative.
  1. Registered users may place orders for Goods, which Shoplyft or the Third Party Seller may accept or reject. Whether or not Shoplyft or the Third Party Seller accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price), and receipt of payment or payment authorisation by Shoplyft for the Goods.
  2. NOTE: Shoplyft or the Third Party Seller will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Shoplyft or the Third Party Seller come into effect (the “Sale”). This is regardless of any communication from Shoplyft stating that your order or payment has been confirmed. Shoplyft will indicate the rejection of your order (by Shoplyft itself or the Third Party Seller) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
  3. Prior to delivery or your collection of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Goods, you may return the Goods only in accordance with the Returns Policy.
  4. Any order placed by you, from a Third Party Seller will result in an agreement between you and the Third Party Seller you have placed an order with. Shoplyft merely facilitates this order on its platform and any disputes arising from the transaction will be between you and the Third Party Seller. Shoplyft will not be held liable, legally or otherwise from any disputes arising between you and the Third Party Seller.
  5. Any order of a television will be subject to the condition that we obtain from you your valid TV licence number and your account holder ID. If we do not receive your TV licence number and your account holder ID, or your TV licence number cannot be validated, Shoplyft or the third party seller will refund you for the purchase and your order will not be fulfilled. Vendors selling televisions to users will ensure that users have a valid TV licence number and account holder ID.
  6. Placing Goods in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Shoplyft or the Third Party Seller liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
  7. You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Shoplyft or stores operated by Shoplyft, Shoplyft will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, Shoplyft will notify you and you will be entitled to a refund of any amount already paid by you for such Goods. 
  8. In the case of Goods for sale by a Third Party Seller, Shoplyft relies on inventory information supplied by the relevant Third Party Seller and Shoplyft accordingly bears no liability for any inaccuracies in the information supplied to it. Consequently, should you order any Goods from a Third Party Seller which are in fact sold-out, any resulting dispute should be resolved between you and the relevant Third Party Seller, your respective rights and obligations being as set out in these Terms and Conditions.
  9. Certain Goods may not be purchased for resale. Should we suspect that any such Goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.
  10. Please see details relating to Pre-orders in our FAQ’s: Pre-Order, which are incorporated by reference.
  1. We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
  2. Whether the Goods are for sale by Shoplyft or a Third Party Seller, payment can be made for Goods via –
    1. debit card;
    2. credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;
    3. direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. Shoplyft will not accept your order if payment has not been received;
    4. Instant EFT;
    5. cash on delivery (except where any of our exclusions apply, as listed in our FAQ); by selecting this option, you undertake to ensure that you have the exact cash on hand at the time of delivery.
    6. Shoplyft Vouchers;
  3. The above payment options are explained in more detail in our Frequently Asked Questions (“FAQ”): Payment, which is incorporated by reference.
  4. You may contact us via our Contact us page to obtain a full record of your payment. We will also send you email communications about your order and payment.
  5. Once you have selected your payment method (save for cash on delivery or direct bank deposit), you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
  1. Shoplyft and Third Party Sellers offer 2 (two) methods of delivery of Goods to you. You may elect delivery via:
    1. Shipping (Goods may be delivered directly by Third Party Seller or elect to ship via a courier service); or
    2. self-collection.
  2. For more information about delivery, please see our FAQs: Shipping and Delivery, which are incorporated into these Terms by reference. Our delivery charges are subject to change at any time, without prior notice to you, so please check the FAQs for the most up-to-date information. You will see the applicable delivery charges in your cart when you check out.
  3. Where it accepts your order, Shoplyft or the Third Party Seller will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.
  4. Shoplyft or Third Party Seller’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Shoplyft or the Third Party Seller is not responsible for any loss or unauthorised use of a product after it has delivered the product to the physical address nominated by you.
  1. We shall take all reasonable efforts to accurately reflect the description, availability, purchase price, and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy. 
  2. Shoplyft shall not be bound by any incorrect information regarding our Goods displayed on any third party websites.
  1. Shoplyft may from time to time make physical or electronic gift vouchers (“Gift Vouchers”) and promotional coupons or discounts (“Coupons”) available for use on the Website towards the purchase of Shoplyft Goods or Goods sold by Third Party Sellers. Gift Vouchers and Coupons can only be redeemed while they are valid and their expiry dates cannot be extended. More specifically:

Gift Vouchers

  1. Gift Vouchers that are purchased by registered users are valid for 3 years after Sale. Gift Vouchers that Shoplyft gives away for free are valid for the period stated thereon. In each case, if your Voucher has not been used within that period, it will expire.
  2. Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons. They do not accrue interest and are not refundable for cash once purchased. If your Gift Voucher value is insufficient for the order you wish to place, you may make up the difference by paying via one of our other payment methods.
  3. Shoplyft is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Voucher after it has delivered the Gift Voucher to you or the email address nominated by you.
  4. Gift vouchers for Vendor Subscriptions are not inclusive of Sales Fees associated with such subscriptions. Sales Fees associated with the subscriptions will still be applicable

Coupons

  1. There are two types of Coupons; a Coupon with a fixed amount of a discount, e.g. R100 off (“FixedCoupon“), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon“).
  2. Coupons are issued in the sole discretion of Shoplyft or its Third Party Sellers and we are entitled at any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorised manner). Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
  3. As a general rule, and unless specified otherwise on the specific Coupon itself:
    1. Each Coupon can be used as many times as determined by Shoplyft or Third Party Seller. This number may be known to you or not and can change at any time without any notice to you;
    2. only one Coupon can be used per order;
    3. only one Coupon can be used on the Website per person per promotion/campaign;
    4. Percentage Coupons may only be redeemed on purchases with a minimum value as determined by Shoplyft or Third Party Seller and a maximum value of R5000
    5. Where a Percentage Coupon has been used and you wish to cancel any items in the order prior to making payment, the entire order must be cancelled. You will be issued with a new Percentage Coupon and will need to place the order again, without the item that you wished to cancel;
    6. a Coupon must be used at check-out – it cannot be used later on existing orders; and
    7. the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.
    8. Each coupon issued by a Third Party Seller applies only to Goods issued by that particular Third Party Seller and is bound by the conditions stipulated by the Third Party Seller in regards to the coupon. Coupons issued by one Third Party Seller may not be used against another Third Part Sellers Goods.
    9. Each coupon may or may not be used against items already on sale. This condition is at the sole discretion of Shoplyft or the Third Party Seller issuing the coupon.
    10. Coupons cannot be used across an entire shopping cart made up of products of multiple vendors. Each product coupon issued by a Third Party Seller applies only to the product sold by that Third Party Seller. A Fixed Cart Discount Coupon (Discount applied across a whole cart of items) applies only to items in the cart sold by the Third Party Seller who issued the coupon.
  4. Coupons cannot be used to buy Gift Vouchers or other Coupons, and cannot be exchanged or refunded for cash or credit. Shoplyft is not responsible for any harm due to the loss, unauthorised use, or distribution of a Coupon.
  5. Coupons applied on Vendor Subscriptions are not inclusive of Sales Fees associated with such subscriptions. Sales Fees associated with the subscriptions will still be applicable.
  6. If for any reason a Coupon does not reflect on the final amount due from you at check-out, you can contact us here to confirm if the Coupon is still valid.  If Shoplyft confirms that the Coupon is still valid and you have already placed your order, you can choose whether to cancel the order and place it again with the Coupon, or you can use the Coupon on your next order within the limitations of the specific Coupon’s terms and conditions.
  7. You may be required to submit the original communication containing the Coupon code, and any other information reasonably requested by Shoplyft, before you are able to use a Coupon.
  1. From time to time, we may offer certain Goods at discounted prices as part of a Deal, App Only Deal, Bundle Deal, or any other temporary deal which are explained below (each a “Deal”). These will be subject to certain conditions (as set out in these Terms and/or the Website), which define the scope of the Deal. If you buy a product within the scope of a Deal, you will pay the discounted price for that product (the “Deal Price”).
  2. However, if you buy a product in a manner that falls outside of the scope of a Deal, then you will pay the then-current (non-Deal) selling price on the Website (the “Normal Price”), for each product that falls outside the scope of the Deal.
  3. For example: if you buy more than one product in a Deal, you will pay the Deal Price for the first product, but the Normal Price for all products thereafter. Alternatively, if you buy a product in combination with any other products that together do not constitute a Bundle Deal, you will pay the Normal Price for all such products falling outside the scope of the relevant Deal.

Deals

  1. At our discretion, Deals (“Deals”) are available from time to time by either Shoplyft owned stores or Third Party Sellers.
  2. Deals quantities are mostly limited and as such, after a Deal is sold out, those particular Goods may be available on the Website at their normal selling prices (but no longer as a Deal).
  3. We do not guarantee a specific saving. The extent of the Deal or discount is at the sole discretion of Shoplyft or Third Party Seller offering the Deal
  4. Only one of each Deal may be purchased per customer unless otherwise specified.
  5. Adding a Deal to your cart, or completing your order for a Deal without paying for it, does not reserve the item for you. Shoplyft must receive payment from you within the timeframe of the deal, otherwise, other users may also buy the Goods or services within the specified time unless payment is received from you.
  6. Shoplyft will reserve stock for customers in the order in which it receives payment. Therefore if you pay via EFT, you might not get your item because Shoplyft may only receive payment from you a few days later, and in the meantime, the Deal might sell out to customers paying immediately.
  7. The List Price shown in respect of Deals and other discounted Goods is the recommended retail price suggested to us by the supplier of the relevant product. Where the supplier has not provided a recommended retail price, an estimate may be provided. Where a product is offered for sale by a Third Party Seller, the List Price may be provided by the Third Party Seller.
  8. By purchasing any Deal, you are also automatically opting in for our Deals daily newsletter as well as our general newsletter (you may opt-out of these newsletters at any time). Opting out of these newsletters after purchase will not affect the value of the Goods purchased.
  1. Shoplyft does not allow the sale of any Liquor products on its Website.
  2. Shoplyft does not allow the sale of any intoxicating substances and narcotics on its website unless such items are used for medical purposes only, and specified for such use by the Third Party Seller. The Third Party Seller selling these goods should have a valid license or legal permission issued by the South African Government to warrant the sale of such items.
  3. Shoplyft does not allow the sale of cannabis products containing Tetrahydrocannabinol (THC).
  4. Shoplyft does not allow the sale of music or musical instruments on its Website. This does not include audio equipment such as speakers, turntables, mixers, and other goods which on their own does not produce musical sounds.
  5. Shoplyft does not allow the sale of Tobacco and smoking products (pipes, vapes, e-cigarettes, hookah Pipes, etc.) and other items deemed to cause harm to human health.
  6. Shoplyft does not allow the sale of Goods derived from the hunting or killing of endangered animals and species or the uprooting or plucking of endangered flora and fauna.
  7. Shoplyft does not allow the sale of gambling products or services on its website.
  8. Shoplyft does not allow the sale of any items or products made from the flesh, skin, or organs derived from pigs, bores, hogs or swine.
  9. Shoplyft does not allow the sale of goods or services used in the practices and rituals of Magic, Witchcraft and the Occult.
  10. Shoplyft does not allow the sale of pornographic materials, adult products and sex toys or devices. This stipulation is not inclusive of goods associated with lubrication and contraception.
  11. Shoplyft does not allow the sale of fake, counterfeit or stolen items. Any sale of such goods shall be reported to law enforcement and the user will be banned from all Shoplyft platforms.
  12. Shoplyft does not allow the sale of used, broken or damaged items.
  13. Shoplyft does not allow the sale of fake or counterfeit items.
  14. Shoplyft does not allow the sale of illegal firearms, fireworks or explosives.
  15. Shoplyft does not allow the sale of fuels. These are fuels such as (but not limited to) paraffin, propane, butane, liquefied petroleum gas, petrol and diesel.
  16. Shoplyft does not allow the sale of currency (Fiat or Crypto).
  17. Shoplyft does not allow the sale of butchery items such as meat or fish.
  18. Shoplyft does not allow the sale of livestock or cattle
  19. Shoplyft does not allow the sale of any goods or services considered illegal by the South African Government, courts and legal entities.
  20. Shoplyft does not allow the dropshipping of items being shipped from outside of South Africa.
  21. Shoplyft reserves the right to refuse the sale of any item on its Website at its sole discretion
  22. Shoplyft will do its best to moderate the addition or change to goods, products, and services listed on its website and shall not be liable for illegal activities conducted by Third Party Sellers. Any such items found to be in breach of these conditions shall be reported to Shoplyft Administration by using the Report Abuse button found on each product page.
  1. Shoplyft shall at all times endeavour to supply goods that are in a good condition, safe and fit for the purposes for which they are purchased as contemplated in Section 55 of the Consumer Protection Act (CPA) Notwithstanding this, Shoplyft makes no warranties or guarantees relating to goods that are sourced from Third Party Suppliers, external suppliers, manufacturers and retailers.
  2. All grocery items  shall conform to halaal standards (The definition of what constitutes halaal is mentioned below)
  3. Goods advertised are not to be within 2 months of date of expiry.
  4. There are no refunds or returns on grocery items once accepted and delivered, unless so mentioned by the Terms and Conditions of the Vendor that the goods was purchased from.

What is Halaal?

  1. Halaal is an Arabic word which means “permissible“.
  2. Halaal can be considered both things that muslims can consume and also actions that muslims are permitted to do.
  3. In terms of our website, we speak of the aspect of consumption of food and drink which is permissible (or Halaal) for muslims.
  4. Any grocery items containing any elements derived from animals (such as gelatin) would therefore need to be certified with a halaal authority such as SANHA, NIHT or MJC (foreign halaal authorities would also be considered in the case of imported goods).
  1. Shoplyft is a multi-vendor platform and will indicate on relevant product pages and checkout pages when Goods are for sale by a Third Party Seller. In such cases, Shoplyft only provides the platform to facilitate transactions between Third Party Sellers and Shoplyft customers. Shoplyft is neither the buyer nor the seller of these Goods unless otherwise specified.
  2. Each Third Party Seller also referred to as a Vendor, operates their own store and may have their own terms and conditions outside the scope of the Shoplyft Website and other platforms. Each Vendor agrees to abide by the terms and conditions of Shoplyft. If the Vendor terms and conditions contradict those of Shoplyft, then the terms and conditions of Shoplyft will take precedence.
  3. The Sale formed on acceptance of your order (in accordance with clause 5.2) for Goods that are for sale by a Third Party Seller is therefore solely between the registered user and such Third Party Seller. Shoplyft is not a party to that sale, except through a commission earned by Shoplyft.
  4. The Third Party Seller is solely responsible for the fulfilment of the delivery of the Goods. The Third Party Seller is also responsible to provide an invoice to the registered user if required.
  5. Not all Third-Party Sellers are registered VAT (Value-Added Tax) vendors. Only Third Party Sellers who are registered VAT vendors may charge VAT on Goods sold and issue a tax invoice in respect thereof. If a Third Party Seller is not a registered VAT Vendor, it may not charge VAT on Goods sold and will not be in a position to issue a tax invoice in respect thereof.
  6. Because Shoplyft wants the registered user to have a safe and consistent experience, Shoplyft will handle any returns under the CPA or the Electronic Communications and Transactions Act 2002 (“ECT Act”), by the registered user arising out of or in connection with the Sale between a registered user and a Third Party Seller on behalf of the Third Party Seller according to Shoplyft’s own Returns Policy. Should such claim escalate into being a dispute, although Shoplyft is entitled to become involved in an attempt to resolve it, Shoplyft is not obliged to do so and any disputes must be resolved between you and the relevant Third Party Seller alone.
  7. Shoplyft does not condone any deceptive business practices. Any such vendor caught conducting their business deceptively and deliberately deceiving Shoplyft customers shall be banned from all Shoplyft platforms.
  8. To register as a Vendor/Third Party Seller on the Shoplyft website, Click on the “Sell On Shoplyft” button on the upper right menu and continue filling out your personal information and store details on the form at the bottom of the page. Click on the Register button once completed and continue following the checkout process. You will receive emails on how to proceed further setting up your store.
  9. If it is found that any vendor is conducting any activity deemed illegal by the South African Government, Courts or its constituents or found to be operating outside the scope of these Terms and Conditions, then Shoplyft reserves the right to close the store belonging to that vendor and ban the user from the Shoplyft website and other Shoplyft platforms. Any funds paid to Shoplyft from this vendor within one calendar month of such a ban by virtue of this vendor’s illegal dealings or activities outside the scope of these Terms and Conditions will be refunded to the vendor and Shoplyft reserves the right to refuse any further services and relationships with this vendor.
  10. Vendors shall ensure that they do not upload copyright, trademark or content owned by another party. Shoplyft will not be held liable for copyright, trademark or piracy disputes arising from product or media content hosted by vendors on Shoplyft platforms.
  11. All Vendor Promotion subscriptions are subject to the vendor verifying their information within the first month of registration. Any vendor who fails to verify their accounts within one month will forfeit their promotional subscription.
  12. Upon successful registration and appropriate verification methods incorporated into the Shoplyft platform, the store will be live immediately but will not be enabled for selling until the appropriate documentation is sent to us via the email address “vendor-management@shoplyft.co.za”. The relevant appropriate documentation is mentioned below:

Documentation required for selling on Shoplyft

Due to strict regulations and to prevent criminal activities, upon creation of your store profile, we will require certain documentation:

    1. Valid South African Identification document or Passport of the main representative registered with Shoplyft.
    2. For CIPC registered businesses, a Notice of Incorporation or Business Registration Certificate.
    3. For Non-Registered businesses, proof of business ownership will be required such as Social Media accounts associated with your brand. The person registering on Shoplyft would also have to be an admin on those social media accounts pages.
    4. Bank statement showing the account details that will be used for paying your store earnings. This should reflect the name of the business or registered user associated with the vendor account on Shoplyft.
  1. The Shoplyft platform is reliant on a number of monthly and yearly subscription packages and each vendor may only belong to one subscription package at any given moment.
  2. A Monthly subscription is considered one Gregorian calendar month.
  3. An annual or yearly subscription is considered one Gregorian calendar year.
  4. Vendor subscriptions are non-recurring. This means that the vendor will have to renew their subscription on monthly or yearly cycles in order to maintain that subscription.
  5. If a vendor fails to renew their subscription before its expiration, the listed products will be removed from the store and placed into draft mode. Upon re-selecting a subscription package again, the vendor will have to re-publish their products within the scope of their subscription.
  6. Refunds for subscriptions have to be requested within 7 days after purchase. After 7 days from purchase, subscriptions are non-refundable
  7. If the vendor chooses to upgrade or downgrade the package they’re on, the vendor could easily switch subscriptions from the “Subscription” menu on the vendor dashboard. The vendor would be charged full price for the new subscription and not be refunded the old subscription unless the previous purchase was within the 7-day refund window.
  8. Please Click Here to view our vendor pricing table.

Other Fees

  1. Vendors who have purchased Premium or Gold subscription packages automatically get “Featured Vendor” status and the perks thereof. Other vendors on different packages may still be a “Featured Vendor” at an added cost as outlined below.
  2. 2.5% of all Sales Fees will be used and directed to fund a Non-Profit Organisation called “Givers of Good”. More information on the “Givers of Good” organization can be found by visiting https://www.giversofgood.org.
  3. In the interest of full disclosure of the organisation “Givers of Good” mentioned above, the non-profit organisation and enterprise “Givers of Good” was initiated by the same founding directors of Shoplyft South Africa as a Social Enterprise to fund the organisation with a vision of promoting good activities within the community such as feeding the poor, sick and needy, aiding and empowering women and children who have been victims of any forms of abuse, youth development, community wellbeing, as well as any further attainment of achieving good outcomes. More information will be found on the organisation’s Website. All financial dealings in this regard will be available on the public record so as not to entertain the thoughts or premise of financial corruption or furthering the material gains of Shoplyft or its representatives.
  4. Additional fees or changes to fees or fee structure may apply for the introduction of new services or current services offered by Shoplyft. Each vendor will be notified of such addition or change at least 1 Calendar month in advance by means of email and/or the mobile details supplied by the vendor upon registration to the website. It is the vendor’s duty to inform Shoplyft of any change in contact details within 7 days of such contact details being changed.
  5. VIP Custom Store Creations and Other Promotional extras or offers may be offered to Vendors at varying costs, either on subscription plans, once-off fees or other payment models deemed fit by Shoplyft. These types of offers will be offered to vendors or users through varying channels such as the contact details provided to us by the user or through other channels such as the Vendor Dashboard, social media or marketing campaigns, etc.
  6. Prices and Charges may be subject to change and will be notified to vendors at least one calendar month ahead of such changes.